General Terms and Conditions of SimVentures BV (trade name SimFlying)
Aalsmeer, December 20, 2024

SECTION I – GENERAL

Article 1. Relevance

  1. These general terms and conditions apply to all our services and offers relating to the use of the Boeing 737NG and Airbus A320 flight simulator at SimFlying's premises at Burgemeester Hoffscholteweg 3-01, 1431DN in Aalsmeer.
  2. Where these general terms and conditions refer to “customer”, this refers to the natural person or legal entity with whom we have concluded an agreement in the form of a booking, gift voucher, training or assessment training.
  3. For questions and/or complaints, SimVentures BV can be reached via info@simflying.nl. You will receive an (initial) response within 48 hours.
  4. These terms and conditions are divided into the following sections:
    • Section II: Regular Booking Agreement
    • Section III: Assessment training
    • Section IV: Trainings for companies and professionals

Article 2. Damages

  1. It is not permitted to take drinks or food into the flight simulator.
  2. Users are liable for damage to the simulator resulting from:
    • Too heavy-handed operation.
    • Acting contrary to the operating instructions.
    • Failure to follow instructions by SimFlying employees.

Article 3. Prices and payment terms

  1. The prices stated on the SimFlying website include sales tax (VAT), unless otherwise stated.
  2. In the event of interim price changes, the price applicable at the time the agreement was concluded will apply.
  3. Payment must be made prior to the booked session or training according to the instructions on the website or in the invoice provided.
  4. In case of late payment, SimFlying reserves the right to cancel the booking or training, without prejudice to the right to full payment.
  5. Any collection costs resulting from non-payment will be borne entirely by the customer.

SECTION II – Regular booking agreement

Article 4. Establishment of a booking agreement for regular bookings

  1. A booking agreement is concluded after payment of the booking or gift voucher according to the instructions on the SimFlying website and subsequent confirmation by e-mail.
  2. The customer is responsible for checking the information in the confirmation email and must report any inaccuracies immediately.

Article 5. Cancellation of a booking agreement or gift voucher

  1. Cancellation is not possible. The right of withdrawal as referred to in article 6:230o BW does not apply to leisure services that are performed on a specific date (article 6:230p sub e BW).

Article 6. Amendment of a booking agreement

  1. You can rebook free of charge up to 96 hours in advance.
  2. Rebooking is possible within 96 hours upon payment of 35% of the booking value, with a maximum of €70.
  3. Free rebooking is possible once. A second rebooking will incur a fee of €50.

Article 7. No show or delay

  1. In case of cancellation, the right to the session and refund will be forfeited.
  2. In case of delay, SimFlying reserves the right to use the original end time.

Article 8. Default by SimFlying

  1. In the event of non-execution of a booking agreement due to a serious technical failure, SimFlying offers a choice between cancellation or rebooking.
  2. In case of unforeseen disruptions during customer presence, SimFlying offers a free booking as compensation.
  3. Travel expenses or travel time will not be reimbursed.
  4. A serious technical failure is defined as: non-functioning of control devices, flight displays or projections.

SECTION III – Assessment training

Article 9. Specific provisions for assessment training

  1. Assessment training courses are aimed at preparing candidates for an assessment on the Airbus A320 or Boeing 737NG simulator.
  2. Clients do not receive a briefing in advance, but must provide one themselves as part of the “briefing package”.
  3. The results of assessments are treated confidentially.
  4. Cancellations or changes are subject to the same conditions as regular booking agreements as defined in articles 4 to 8 of these general terms and conditions.
  5. Assessment training courses are exempt from VAT after audit by the CRKBO (Central Register for Short Vocational Education).

SECTION IV – Trainings

Article 10. Establishment of a booking agreement for training courses

  1. A booking agreement is concluded after acceptance of a quotation and/or completion and submission of a registration form.
  2. The customer is responsible for checking the information in the confirmation email and must report any inaccuracies immediately.
  3. The invoice must be paid within the specified period.
  4. Training courses are exempt from VAT after audit by the CRKBO (Central Register for Short Vocational Education).

Article 11. Right of withdrawal for training courses

  1. Private individuals have a 14-day right of withdrawal after registration.
  2. Revocation can be made in writing by e-mail or a contact form.
  3. Companies are excluded from the right of withdrawal.

Article 12. Amendment of a booking agreement for training courses

  1. You can rebook free of charge up to 4 weeks in advance.
  2. Within 4 weeks a rebooking fee of €250 applies.
  3. A second rebooking costs €150.

Article 13. Failure of SimFlying to provide training

  1. In case of non-performance due to serious technical failures or illness of a non-replaceable teacher, SimFlying offers a choice between cancellation or rebooking.
  2. Unforeseen disruptions during customer presence will be compensated with a free booking.
  3. Travel expenses or travel time will not be reimbursed.

Article 14. Intellectual Property

  1. All intellectual property rights to training materials remain with SimFlying.
  2. Use of training materials is only permitted for personal use and may not be shared or made public without permission.

Article 15. Confidentiality

  1. SimFlying treats all information provided confidentially, including commercially sensitive information.
  2. Confidentiality applies to all employees and teachers.